Privacy Policy

Last updated: December 22, 2025

1. Introduction

Welcome to Biashara Bridges ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Account credentials (username and password)
  • Profile information (business details, bio, etc.)
  • Payment and billing information
  • Communications with us

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments and questions
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf
  • Business Partners: With your consent, to facilitate transactions
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure development practices

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain data processing activities
  • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@biasharabridges.com

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Audit logs are retained for 7 years in compliance with ISO 27001 standards.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our platform
  • Improve our services and user experience

You can control cookies through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services including:

  • Google OAuth for authentication
  • Facebook Login for authentication
  • Payment processors (Stripe, PayPal, M-Pesa, etc.)

These services have their own privacy policies governing their use of your information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority
Your Privacy Matters: We are committed to transparency and protecting your privacy. If you have any questions or would like to exercise your privacy rights, please don't hesitate to contact us.